Our Policy

Customer satisfaction is our top priority. We want you to be completely satisfied with your purchase. If you’re not, we’re here to help with a straightforward returns and refunds process.

Eligibility for Returns:

• • Items must be returned within 10 days of delivery.
  • Products must be unworn, unwashed, and in their original condition with tags attached.
  • Sale items have a return window of 8 days.

Refund Process:

• • Once we receive your return, we will process it within 7-10 business days.
  • Refunds will be issued to the original payment method within 1-3 business days after the return is processed.

Shipping Costs for Returns:

• • Shipping costs for returning items are the customer’s responsibility unless the return is due to an error or defect in the product.

How to Return an Item

• Fill out the return form to initiate the return process.
• Pack the item securely and include a copy of your purchase invoice.
• Send the package to the address provided after form submission.

For any questions, contact our support team at contact@roseflox.com